When will my items ship?
With only a few exceptions, all of my products are in stock unless the listings specifically states pre-order or special order. Most items will list the qty I have on hand. (It's a new feature I am adding so please be patient) The only thing that is made to order are my vinyl decals. In order to uphold their integrity I cut them to order. I try to ship ASAP and your order will ship within a day or two.
How do special orders work?
By placing a special order, it will ensure that item is restocked sooner than it may have. Most of the time something is just out of stock. I place orders with my distributors or designers at least once a week, more if needed. I will add your special order to my order and if they have it in stock I should have it with in 3-4 days. If they do not I will communicate with you to let you know it may be a longer wait. Some of the fabric and thread dyers tend to take longer. Never hesitate to email me at Reese@craftygrimalkin.com with any questions.
Where are you located?
I am located in Maine in the Bangor area.
How do you ship?
I ship most of my packages through USPS. I will ship UPS if it is the less expensive option.
Do you do custom orders?
Yes! Please contact me at firstname.lastname@example.org if you need a special order. I have accounts at most of the major distributors and I can order larger cuts of fabric or higher qty's of all my items if you need.
Do you have a location?
Currently, I am online order. Maybe someday I will be able to open a real shop. That's the dream.
I am not happy with my order. What do I do?
I hope that is not the case but please contact me with any issues. I want you to be a happy customer.
Do you accept returns?
I can't accept returns on patterns but I am willing to take returns on most other items. Please contact me at email@example.com with any questions.
Can I cancel my order?
If it has not shipped and does not have custom items I can definitely cancel your order. I try to ship as soon as possible so please contact me as soon as possible.
Will you combine my orders if I place more than one?
I will try to combine your orders if I notice. Please put a note in your order if you have another order that hasn't shipped yet and I will make every effort to combine and refund any shipping overages.